Return Policy

Returns & Refunds

Introduction

We want you to be happy with your purchase. We want you to love what you’ve bought as much as we’ve loved getting it to you. But we also understand that from time to time you may wish to return a product to us. We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances. Please note that the shipping fee must be covered by the customer, unless the original products are defective.

The conditions below are not quality issues:

(a) Returns due to dissatisfaction with style, color, and changes in personal preference do not constitute quality issues.

(b) Damages due to use, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues.

Return condition

You can't cancel orders that have entered the shipping process.

The returned product is unused, in its original unopened packaging, and otherwise in a condition enabling us to sell the product as new.

Returns procedure

In order to take advantage of your rights under this returns policy, you must initially inform us of your intention to return, as follow:

Step 1: Please contact Customer Service, indicating the item(s) you would like to return and the reason. If there are quality issues, please provide images of said item(s). Please email support@yipscazotile.com, reply within 24 hours;

Step 2: Please mail back your item(s) according to return instructions from our service team.

Step 3: Within 3-5 business days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to the original payment account or credit card.

Merchandise can be returned within 30 days, via the shipper of your choice. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. Upon receipt of your return, we will process a credit to your credit card less a 15% restocking fee.

If due to our reasons, the goods received are damaged or not incorrect, and the consumer is not required to bear the shipping fee and other fees for this reason.

Yipscazo is not responsible for lost packages or items that are damaged in return shipping, and therefore strongly suggests you pack all items carefully and track all items when posting. Please include the full name and order number to avoid any delays in processing your refund.

Any product returned to the wrong address will be considered not received and no refund will be granted.

For items deemed "CUSTOMER DAMAGED," Yipscazo will deduct the product cost.

The following are reasons why an item might be identified as "CUSTOMER DAMAGED":

1. Opened Packaging: 

• The outer packaging of the item has been opened or unsealed. (Opening the packaging to check the color requires repackaging to an unopened state.)
• Even if the item itself is intact, it cannot be sold as new because the packaging has been opened.
• The buyer receives a refund, but the item remains unsellable in inventory.

2. Damaged or Missing Seals:

• The seal on the item's container is damaged or missing.
• Especially for liquid, gel, or paste items, sealing issues will cause the item to be marked as unsellable.
• Even if the contents have not leaked, a damaged seal will affect the item's sellability.

3. Item Condition Does Not Meet "New" Standards:

• The item does not look new (even if it functions properly).
• There are signs of use or tampering.
• Retail packaging is damaged or missing.

4. Product Integrity Issues

• Missing original packaging materials (such as instruction manuals, accessory boxes, etc.).
• Missing or damaged labels and anti-counterfeiting marks.
• The product differs from its original shipping condition.

Generally, the packaging may have been opened, but it needs to be restored to an unopened state. When returning the product, check the tightness of the package and whether the barcode on the packaging box is clear. All of the above situations will result in the product being classified as "CUSTOMER DAMAGED." Please strictly follow the requirements when returning the product.

Exclusions

The following kinds of products may not be returned under this policy: (a) sample;(b)clearance promotion items.

Refunds

We will refund the price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us unless a prior agreement is reached. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

Defective or damaged merchandise

We stand behind our products! Yipscazo will gladly replace wall stickers that are damaged or otherwise made unusable due to manufacturing defects or shipping damage. Please contact us to request replacement merchandise within 30 days of your original purchase.

Returns & Refunds Email Address: support@yipscazotile.com.

Reply within 24 hours, Our customer service team will do all we can to help you!